Psychology - Referrals and New Appointments

Referrals and New Appointments

Many of our clients are referred to us by their GP or another health professional, but you do not need a referral to see a psychologist.
All of our psychologists are registered providers of psychological services under Medicare. Under this scheme, clients with a diagnosed mental disorder may be able to obtain a Medicare rebate for up to 10 therapy sessions per calendar year. The term “mental disorder” covers a range of diagnoses, including Mood Disorders, Anxiety Disorders, Eating Disorders, Psychotic Disorders, Substance Abuse, and a range of childhood emotional and behavioural disorders.

Please contact us or speak with your doctor to obtain more information about this option. To be eligible for this rebate, a referral is required from your GP or Psychiatrist. Child and adolescent referrals can also be made by a Paediatrician. Sessions can only be billed under Medicare when the individual listed on the referral has attended.

When making an appointment with your GP to obtain a referral, ask for a long appointment. Advise your GP that you would like to be assessed for a Mental Health Treatment Plan. Please ensure that your GP provides you with a copy of your Mental Health Treatment Plan, and a referral note or cover letter, which is signed and dated. If your referral is prepared by a specialist, i.e. Psychiatrist or Paediatrician, a referral note is sufficient.

If you already have a Mental Health Treatment Plan and have used some of your 6 sessions to see a psychologist at another practice, please return to your GP and request another copy of your Mental Health Treatment Plan (if you have not retained a copy) with a referral letter or cover note addressed to this practice.


Appointments are available on weekdays, evenings, and weekends.

When you contact the practice our reception team will take down your information and add your details to our waiting list. They will be able to advise you of any waiting times during busy periods. The Clinic Directors will allocate you to a therapist who has experience relevant to your reason for coming, and you will be offered an appointment at their earliest availability.

Your initial appointment will be 80 minutes. During this appointment your therapist will gather information about the reason you have been referred, and any relevant history. In some cases the assessment process may take place over more than one appointment. At the end of your assessment your therapist will discuss their recommendations for treatment with you.
Subsequent appointments are 50 minutes. These appointments may take place weekly or fortnightly. Your therapist will recommend the best approach for you.

It is common to feel uncertain or anxious about making an initial appointment. Many people feel more relaxed after speaking with us by phone, or once they have attended their initial session. Please let us know if you have any specific concerns that you wish to discuss before making an appointment. All enquiries are welcome.

If you would like to make an appointment or obtain further information, simply call us on 9579 2480 or complete the contact form on the website.